Customer Experience

We’ve sent 21,535 (and growing) support emails.

You can’t close the door on your customers once they’ve “crossed the line”. That's why we pair marketing services with customer experience, the full picture is key.

Whether you are just getting started and delivering support as a founder or CEO, are looking to learn more from your customers to inform product decisions, or are growing rapidly and need a hand to scale, Tuff can help.

What is your biggest and most looming customer experience question right now? 

We want to talk it out with you! 

I have had the pleasure of working with Tuff over the course of a couple of months and I have been continually impressed with their level of professionalism and the depth of their expertise. The Tuff team understands marketing and more importantly how to deliver real-world results. I highly recommend them to anyone looking to market and grow their business.

— Jeremy Hill of Divine Spaces

Tailored Services

Starter


Recommended for companies ready to stop winging it and implement process.

  • Kick Off Meeting
  • Full email Help Desk setup
  • Help Desk Tutorial for future support team members
  • FAQ Creation or Audit

Get in touch

Essential


Recommended for companies ready to take their customer experience to the next level.

  • Kick Off Meeting
  • Full email Help Desk setup
  • Set up one additional support channel
  • Help Desk Tutorial for future support team members
  • FAQ Audit and adjustments
  • Implement and coach Voice of the Customer Program
  • Create and Manage Customer KPIs Dashboard

Get in touch

Premium


Recommended for rapidly growing companies in need of an experienced leader to help grow the team.

  • Kick Off Meeting
  • Full email Help Desk setup
  • Set up 2 additional support channels
  • Help Desk Tutorial for future support team members
  • FAQ Audit and adjustments
  • Implement and coach Voice of the Customer Program
  • Create and Manage Customer KPIs Dashboard
  • Part-time support delivered by Tuff
  • Manage hiring and training process for new agents

Get in touch

Not sure how much you should be spending on PPC?

Get started with a free customer experience audit.

Chat with Mary to learn how Tuff can help you deliver an even more exceptional experience to your customers. Get instant feedback on your customer support channels, voice, and processes.

Claim Free Customer Experience Audit